Hot Spot Yoga Oakland is hiring!


Studio Manager

The Studio Manager is responsible for studio operations on a daily basis. The successful candidate enjoys being involved with customers, sales and must be a yoga and fitness enthusiast!

Duties & Responsibilities

Leadership

• Ensure that excellent customer experience is top priority!

• Responsible for studio daily operations.

• Train, supervise, coach and mentor all studio staff on front desk processes.

• Oversee studio maintenance & cleanliness (proactively and as issues arise)

Student Interaction/Customer Service

• Provide excellent customer service and help reduce attrition and increase retention through active interactions as appropriate and through leading by example.

• Actively assist students and direct staff to do the same to finding appropriate classes to meet their personal goals and within schedules, answering their questions (or find the answers to questions if not known), always offering support and guidance.

• Check students into class/workshop/etc through software system (MindyBody Online or equivalent systems) when needed, completing all paperwork/forms as appropriate.

• Oversee all billing issues (contracts, cancellations, freezes, failed credit cards, etc)

• Resolve Customer Service issues per training documents and procedures.

• Welcome all visitors according to our Customer Service standards; supervise staff and answer telephone promptly and courteously.

Sales and Marketing

• Be knowledgeable about our products/programs, competitive products/programs and pricing to actively promote and sell ours.

• Responsible for meeting individual monthly sales goals (revenue and members) and helping the team meet its goals for a combined studio goal.

• Maintain accurate, thorough and timely data/information in all appropriate systems for reporting and statistical purposes.

• Help execute the marketing calendar for the year including print, digital, social media, community events, grassroots, and in-studio events

• Establish external relationships/partnerships within the community.

• Work with marketing to develop effective marketing campaigns (e.g. direct marketing, social media, etc).

Studio Operations

• Responsible for updating MBO system with teacher subs/class changes in a timely manner.

• Responsible for recommending ordering of supplies and working with vendors.

• Report any issues per our procedures.

• Manage retail area including ordering, remerchandising and constantly training staff on products.


Minimum Requirements

• 2-3 years in a supervisory role

• Experience supervising people successfully

• Effective use of budgets, forecasts, P&Ls, metrics

• Experience working in retail and/or yoga/gym industry a plus

• High school degree, college degree preferred


Skills Sets

• Strong team player who understands corporate goals and can apply those to studio goals, motivating employees to reach individual and team goals within given timelines and constraints.

• Energetic, positive and enthusiastic leader with strong interpersonal skills to effectively lead the team to meet goals.

• Ability to multi-task and function in a fast-paced environment, often with changing priorities given needs of students, business and management.

• Comfortable and effective in a sales role with sales and call volume goals which also requires listening to clients, positioning products and asking for the sale with confidence and enthusiasm

• Dependable and accountable with a strong sense of urgency

• Experience resolving employee and/or customer conflicts in a positive, professional and timely manner such that even difficult news is delivered in a way that people may not like but understand the reason behind it and appreciate the professional and courteous delivery

• Self-starter who also has a flexible schedule and strong work ethic to manage a studio that is open 365 days/year, often 12-15 hours/day

• Must be customer focused and deliver the company's high level of customer service at all times in a professional, courteous, sensitive and friendly manner.

• Ability to lead by example; acting/speaking respectfully, appropriately and courteously with customers and/or employees who may become angry or raise their voices.

• Strong written and verbal skills and ability to tailor communications based on audience and needs of business for both short and long-term results

• Passion for the product we sell (i.e. yoga/fitness) and ability to understand and clearly communicate the different products/programs we offer.

• Comfortable with computers and effective at learning and using the necessary software products (i.e. Mind Body Online, email, Google documents, spreadsheets,etc)

How to apply:

  • Email resume & cover letter to adesina@hotspotyoga.com

  • Include the answers to the following questions in the body of the email

    1.) What is a great example of customer service you have received?

    2.) What does yoga mean to you and how has it impacted your life?

    3.) Why Hot Spot Yoga San Leandro?

    4.) What kind of music do you feel is appropriate to play in a yoga class?

    • Krishna Das

    • Biggie Smalls

    • Breath is the only symphony I want to hear!

    • Anything the teacher’s heart desires

    5.)Take this test and include the results in the email


Yoga and Group Exercise Teachers

About the Role
Teachers are the life-blood of this studio, the keepers of the flame of a steady and consistent practice, the folks who guide our students through the transformational experiecne of yoga. These unique, gorgeous beings are responsible for leading inspirational and well sequenced group classes. The type of class may include, but is not limited to Yoga, Hot Tuff, Decompression Session, Honey Lounge. Teachers are expected to be able to utilize a variety of standard props (those relevant to the applicable modality) to aid in the delivery of a kick ass experience.

Duties & Responsibilities:

• Arrive to class 15 minutes early to help set up the room, greet students and answer student questions prior to class, help check in if necessary/requested

• Stay after class 10-15  minutes to make sure the studio is left clean with all props stored and answer student questions after class

• Start every class by asking students to meet someone new in the room. One of the greatest things about our studio is the connection students cultivate with each other.

• Introduce yourself and offer an intention for your class

• Teach class according to the schedule description and level

• Learn your students names

• Start and end class as scheduled

• Provide a comfortable and positive class environment

• Make sure all students are checked in and paid for class. NO Unpaids.

• Secure your own substitute teachers per our sub policy.

• No Call, No Show, No Class- we love you and check on you but...no, boo

• Instruct poses effectively, paying attention to safety and risk factors appropriate to student experience levels

• Safely and effectively provide physical support and adjustments to students (if student wishes) in order to facilitate correct alignment in postures

• Must be able to provide modifications for all experience levels

• Promote upcoming events, workshops and events scheduled at the studio

• Communicate appropriate student feedback to Studio Manager, Teacher Manager and/or Regional Manager (goals people, goals)

• Familiarity with all classes on the schedule, workshops and programming.

• Using music in class is mandatory

• Average class size must remain above 8 students.

• Utilize studio provided technology to help increase student engagement and membership growth.

• Hand out lavender towels before savasana, Oakland ONLY

• Make studio class announcements after class, not just your schedule- share info about your colleagues workshops. Don’t understand what the workshop is? Ask mgmt to explain.

• Attend staff meetings

• Attend annual performance review


Qualifications and Experience:

Group Fitness Teacher:

• Certification from a recognized group fitness program

• 1-3 years of group teaching experience preferred

• Must be proficient in teaching circuits for varying class sizes

Yoga Teacher:

• Graduation from a recognized 200 hour Yoga Teacher Training

• 1-3 years of yoga teaching experience preferred

• Graduation from a recognized 500 hour Yoga Teacher Training preferred

Positive, friendly, professional and courteous

Work Environment

This job primarily operates in a yoga studio but may involve work within the community and/or other locations. Not all locations have elevators or offer physically-disabled access. The role routinely uses standard office equipment such as computers, phones, stereo equipment.

How to apply:

  • Email resume & cover letter to adesina@hotspotyoga.com

  • Include the answers to the following questions in the body of the email

    1.) What is a great example of customer service you have received?

    2.) What does yoga mean to you and how has it impacted your life?

    3.) Why Hot Spot Yoga San Leandro?

    4.) What kind of music do you feel is appropriate to play in a yoga class?

    • Krishna Das

    • Biggie Smalls

    • Breath is the only symphony I want to hear!

    • Anything the teacher’s heart desires

    5.)Take this test and include the results in the email