Hot Spot Yoga Oakland is hiring!

We are looking for two highly motivated individuals to join our team.
Please read through the job descriptions and if you feel called to join us, follow the application instructions!

Position: Studio Manager
Location:
Both Hot Spot Yoga Oakland Studios
Hours:
15-20 Hours/week (Position will evolve to full time for the right candidate)
Compensation:
$15/hour plus bonus for meeting/exceeding quarterly sales goals

THE PERKS

🔥 Free membership to Hot Spot Yoga Oakland
🔥 30% discount on retail items
🔥 Discounts on workshops
🔥 Complimentary tuition to teacher training program after 6 months in role

Reports to: Owner

This position is the heart and soul of the studio. The manager is the engine that keeps the studio running smoothly. The manager is responsible for the day-to-day leadership, management, and development of studio team members including Teachers, Front Desk, Sales, and Karma Yogis. Working closely with the owner, the manager is accountable for the execution of the strategic plan and for the Hot Spot Yoga Oakland Studios. They are committed to supporting a dynamic team of people that go above and beyond creating a loving, caring, community and deliver the most amazing studio experience.

We’re looking for someone who is positive, grounded, and looking to be the best while working among the best.

Responsibilities

Leadership:

  • Hire, train, supervise, coach, and mentor all studio staff

  • Motivate, guide, and lead the team to achieve monthly, quarterly and annual sales goals and all levels of customer service

  • Organize and lead weekly, monthly, and quarterly staff communications

  • Collaborate with the team on studio promotions, class types, teacher feedback, and other events to create relevant programming and marketing

  • Oversee studio maintenance (proactively and as issues arise)

  • Ensure the studio is kept clean and orderly and safety standards are enforced

  • Act as an ambassador for company products and services in the community

  • Other duties as required to help the company meet its goals

Customer Service:

  • Provide excellent customer service and help reduce attrition and increase retention through active interactions as appropriate and through leading by example

  • Actively assist students and direct staff to do the same to finding appropriate classes to meet their personal goals and within schedules, answering their questions (or find the answers to questions if not known), always offering support and guidance

  • Check students into class/workshop/etc. through software system (MindyBody Online or equivalent systems) when needed, completing all paperwork/forms as appropriate

  • Oversee all billing issues (contracts, cancellations, freezes, failed credit cards, etc.)

  • Resolve Customer Service issues per training documents and procedures

  • Welcome all visitors according to our Customer Service standards; supervise staff and answer telephone promptly and courteously

Studio Operations:

  • Responsible for updating MBO system with teacher subs/class changes in a timely manner.

  • Responsible for recommending ordering of supplies- monthly inventory (report to owner)

  • Report any issues per our procedures.

  • Keep the retail area looking great which includes keeping area neat and tidy but also re-merchandising products to attract customers’ attention.

  • Follows and uphold Employee Handbook and all other guidelines

  • Assists owner with projects as needed

Maintain Quality Function of Studios:

  • Hire, train, supervise, coach and mentor work trade team; May hire work trade assistant (also trade position)

  • Maintain work trade team cleaning & front desk schedules

  • Pick-up & Drop-off studio towels to Dry Cleaners

  • Distribute clean towels & inventory as needed

  • Ensure the studio is kept clean & lavender towels are replenished

  • Keep track of inventory & retail, keeping it well organized and restocked

  • Enforce studio policies & procedures

  • Open & Close studio depending on shift

  • Any other tasks required to meet company goals

Sales & Marketing:

  • Be knowledgeable about our products/programs pricing to actively promote and sell

  • Responsible meeting sales goals (revenue and units) and helping team meet its goals for a combined studio goal. Sales include class packs/memberships, retail, and ancillary products as outlined each year

  • Maintain accurate, thorough and timely data/information in all appropriate systems for reporting and statistical purposes.

  • Effectively market and sell our products via telephone, studio tours, etc

  • Establish external relationships/partnerships within the community

  • Work with marketing to develop effective marketing campaigns (e.g. direct marketing, social media, etc.)

Teacher Relations:

  • Hire, train, supervise, coach and mentor teachers and teacher substitutes

  • Maintain teacher schedules and handle subs requests and appropriate updates in MINDBODY

  • Point of contact for all teachers and teacher-related matters and is responsive in a timely manner to support personnel and business

  • Responsible for helping to build the teacher community and indirectly help build the student community

  • Responsible for submitting all teacher personnel updates

  • Partners with owner to conduct performance reviews with teachers

  • With Owner, organize and execute teacher meetings, trainings, communications and events

  • Responsible for resolving personnel issues and conflicts in coordination with owner

Qualifications

  • Ability to lead by example and stay calm at all times, acting/speaking respectfully, appropriately and courteously with customers and/or employees who may become angry or raise their voices

  • Energetic, positive and enthusiastic leader with strong interpersonal skills to effectively lead the team to meet goals

  • Ability to multi-task and function in a fast-paced environment, often with changing priorities given needs of students, business and management

  • Experience resolving employee and/or customer conflicts in a positive, professional and timely manner such that even difficult news is delivered in a way that people may not like but understand the reason behind it and appreciate the professional and courteous delivery

  • Dependable and accountable with strong sense of urgency

  • Passion for yoga and wellness

  • Ability to understand and clearly communicate the different products/programs we offer & their benefits 

  • Ability to pay close attention to detail

  • Strong organizational skills

  • Must be proficient in MINDBODY Online, google docs and sheets, MS Word and Excel

  • Self-starter, yet able to stick to Hot Spot Yoga Oakland standards and guidelines

  • Experienced in, or willing to learn, graphic design and social media marketing

  • The manager must be willing to step in to ensure top-notch student experience, even if that involves scrubbing down a toilet.

  • Must be comfortable lifting up to 40 lbs, sitting, standing.


How to apply

  1. Email resume & cover letter to info @ hotspotyo.com

  2. Put the title of the job you are applying for in the subject line

  3. Include the answers to the following questions in the body of the email

1.) What is a great example of customer service you have received?

2.) What does yoga mean to you and how has it impacted your life?

3.) Why Hot Spot Yoga Oakland?

4.) What kind of music do you feel is appropriate to play in a yoga class?

A) Krishna Das

B) Biggie Smalls

C) Breath is the only symphony I want to hear!

D) Anything the teacher’s heart desires

4. Take this test and include the results in the email

We will only contact candidates that we wish to schedule an interview with. No phone calls please.

Note: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job as they may change at any time with or without notice

Position: Yoga Concierge (Yoga Advisor & Customer Service)
Location:
Both Hot Spot Yoga Oakland Studios
Hours:
10-15 hours/week
Compensation:
$13.50/hour plus commission for memberships sold

THE PERKS

🔥 Free Membership to Hot Spot Yoga Oakland
🔥 30% Discount on retail
🔥 Discounts on workshops & teacher trainings

Reports to: Owner & Studio Manager

The Yoga Concierge plays a key role in the successful operation of both of our dynamic studios. This position is a combination of sales and customer service. This person helps welcome students to the studio, listens to their why (Why did they walk in the door? Why a yoga studio and not a gym? What are their goals?) and then educates them on why Hot Spot Yoga Oakland is the shit, *ahem* answer (what class types are best for their goal, what teachers they would connect with and answer any other studio related questions they may have).

This integral staff member’s primary responsibilities are to promote and sell Hot Spot Yoga Oaklands memberships, workshops, teacher trainings to yoga students. The Concierge will spend a significant amount of time on phone and email communications with students, making sure the high level of customer service and connection we are known for is maintained. The additional time will be spent at the front desk, signing students in for class, selling memberships, and anything else they may need for practice.

To be effective, this yogi must be a Hot Spot Yoga Oakland expert, making sure students find the right schedule of classes that meet their needs so as to encourage a steady yoga practice. The successful candidate must love being involved with customers, must love sales/selling and must love helping people reach their personal goals through yoga.

Duties & Responsibilities

Sales:

  • Spearhead outreach to new students, welcome them to the community, educate them on membership benefits and our unique class offerings.

  • Work with new students to create smart & effective schedules to meet their personal goals while considering their already hectic lives.

  • Follow up with new students after classes- how was their experience? How can you help with next steps? (membership vs class package)

  • Set up tours for potential clients and let them know about Communicate with Marketing re: referral soliciting

  • Achieve sales goals set by management

  • Maintain accurate and timely notes in MINDBODY for reporting and statistical data.

Customer Service

  • Sign students into class.

  • Answer studio phone & emails.

  • Assist with communications, customer service and back-end aspects of teacher training programmings

Studio Operations

  • Make sure studios are tidy and clean before classes (stocked water, towels, mats)

  • Make sure temperature is set for classes

  • Report any issues to management

  • Keep retail area looking good, let mgmt know if we are running out of any product

  • Follows employee handbook and operations manual.

Qualifications

  • Strong written and verbal communication skills

  • A willingness to accept feedback

  • Great time management skills

  • The ability to thrive while working independently but comfortable working with a teamA passion for yoga & wellness

  • An entrepreneurial spirit

  • Be comfortable & effective in a sales role

  • Be dependable, accountable & punctual

  • Be a problem solver

  • Knowledge of MINDBODY Online

  • Ability to set goals and track progress

How to apply

  1. Email resume & cover letter to info @ hotspotyo.com

  2. Put the title of the job you are applying for in the subject line

  3. Include the answers to the following questions in the body of the email

1.) What is a great example of customer service you have received?

2.) What does yoga mean to you and how has it impacted your life?

3.) Why Hot Spot Yoga Oakland?

4.) What kind of music do you feel is appropriate to play in a yoga class?

A) Krishna Das

B) Biggie Smalls

C) Breath is the only symphony I want to hear!

D) Anything the teacher’s heart desires

4. Take this test and include the results in the email

We will only contact candidates that we wish to schedule an interview with. No phone calls please.

Note: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job as they may change at any time with or without notice